Contact us For more information, or to speak with a member of our team, please choose an option below. Supporting Education, View Live Chat Phone For Energy queries call 0330 094 5800 Lines open from 8am to 6:30pm weekdays and 9am to 4pm on Saturdays. It empowers us to make better decisions now about our world tomorrow. All assessors were lovely and made me feel so relaxed and calm. Working in our vibrant Coventry office with some home working. Ability to identify the features and benefits of particular broadband packages or additional products that we provide, and explain these clearly to customers when relevant. We have a framework in place that helps you to understand how you can grow within the business. Energy and Innovation, View Expired. Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern : Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working. - They are always looking for ways to support their teams and staff with wellbeing champions, Employee Assistance Programme numbers, wellbeing weeks and topics in each communication. StateEscape, View There is none however there are bike spots offered by facilities , Our Shell Energy Retail values were developed in close collaboration with colleagues from across the business. Shell Motorsport, View Having problems? Easy to understand work. To be regional expert in agriculture and heavy equipment sectors and always demonstrate safe behaviors when performing the job. Started with an email inviting me to a telephone interview. You will need to use your initiative, treating each customer as an individual, ensuring their call with us is a memorable and tailored experience. Shell Fuels, View We Care is one of our core values underpinning our wellbeing focus. The interview process itself took around three hours. Salary: 21,850 per annum Start Date: 13th March 2023 Our Journey: Super friendly. Customer Service Advisor (Former Employee) - Coventry - January 2, 2022 (Former Employee) - Coventry - January 2, 2022 Shell in the Community, View Shell Pipeline, Shell Pipeline Supports National 811 Day And Safe Digging, View Shell Fuels, View I interviewed at Shell Energy Retail (Coventry, England) in Nov 2018. To support the ongoing work of this site, we display non-personalized Google ads in EEA countries which are targeted using contextual information only on the page. You can also email us with your energy queries. Managers are super supportive as well. Were striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity. It's disappointing to read about occasions that don't meet the experience we strive to foster, but it's good to see your positive feedback too. Team Leader. Ensure customers are engaged and comfortable by giving them straightforward and reliable service. Today, Shell is one of the largest and the longest-established multinational operations in Thailand. Shell Energy Retail Customer Service Advisor Interview Questions Updated 17 Feb 2022 Find Interviews To filter interviews, Sign In or Register. Finally, click Add to create your job alert. About Shell in the USA, View Overtime availability when management allow, Employee experience needs massive improvement, Good company Lubricants for Transport and Industrial Businesses, Contact shell lubricants technical experts, Contact a Shell EcoSafe Lubricants Representative, View Have a good experience at a Shell Service Station? Our Shell Energy Retail values were developed in close collaboration with colleagues from across the business. I applied online. Energize Your Future with Shell, Preparing Todays Students For Tomorrows Workforce, Shell LiveWIRE Louisiana Accelerator Program, NFWF Announces $2.9 Million in Grants from the Monarch Butterfly and Pollinators Conservation Fund, View You may choose to opt-out of ad cookies. Media. Tell me a time where you had a difficult customer and how did you deal with this? Before applying, you are advised to read our data protection policy. Proven experience of technical and commercial skill combining digital technologies. Know Your Worth. What youll need to helpyou make the best of the role: Previous experience and comfort with working in a sales or target driven environment, Be adaptable and able to change focus when required, Excellent communication skills, and the ability to build strong rapport with a variety of different people/personalities. Demonstrate your ability to work effectively through using a range of systems including a phone dialer and reporting systems. Select the best local company that suits your needs. Permanent. We encourage you to discuss this with us in your application. 10174 / VA SCC No. Engine oil and lubricants, View Conservation, Partnerships in Conservation Educational Video Library, Come Meet Shelley, Shells Snapping Turtle Greeter on Belle Isle, @shellstationsus + shell freedom over texas #recreateresponsibly sweepstakes terms and conditions, Shell Pipeline kicks off Wildflower Energy Project, View Find all the advice you need in one place. Be able to demonstrate excellent attention to detail. Conservation, Partnerships in Conservation Educational Video Library, Come Meet Shelley, Shells Snapping Turtle Greeter on Belle Isle, @shellstationsus + shell freedom over texas #recreateresponsibly sweepstakes terms and conditions, Shell Pipeline kicks off Wildflower Energy Project, View Here's how to contact us with your energy or broadband queries. If you can smell gas, or are concerned about your gas safety, call the National Grid immediately on 0800 111 999. Shell Trading US Company, Shell Trading (US) Company- Lease Administration, View Keep up-to-date and accurate records of customer contact to ensure commitment to any follow up required. Its the reason why we supply 100% renewable electricity, carbon neutral home energy, smart home technology, discounts on broadband, and exclusive rewards. You can find answers in ourHelp centre, or email us using the link at the bottom of this page. The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. Take a look at the map to see what's nearby. Why dont you help us get there? Shell Energy Permanent Today Apply Job Title:Customer Service Advisor (Energy) (16 vacancies) Working Pattern: Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working (Hybrid). Support Account Manager / Indirect Channel Account Manager and Service Account Manager to deliver lubes and services as revenue stream. Shell Pay & Save. Ways to Pay, View Free customer service/helpdesk job search site: Freight Handler job in San Jose California, USA. Energy Whether you're moving home, or have a question about your bill, here's how to get in touch. Shell Fleet Solutions, View Listening To Your Concerns: Our Complaints Handling Procedure Versi on number: 1. We welcome and continually learn from feedback. Stock Bonus, Profit Sharing, Commission Sharing, Tips have not been reported for this role, World Mental Health Day marks the first anniversary of our Happy Heads Campaign. Here are just some of the ways we are nurturing an inclusive environment one where you can express your ideas, extend your skills, and reach your potential. Shell USA, Inc. About Shell in the USA. Service Support Advisor. 9179 / IL ICC No. Shell RechargePlus, View Really put you at ease as it can be quite daunting. Customer centric with service mind. Salary: 20,000 per annum Start Date: 17th October 2022 Our Journey: Learn about cookies, UK Registered in England & Wales No. The Shell app is designed to help you make the most of the stop you need to make Products & Services About Shell in the USA, View 19-02-38 / DC PSC No. Shell Fuels, View ESL-0145 / NY ESCO MP2E / OH 13-763E / PA PUC A-2012-2322668 / RI DPU D-96-6 (M9) / TX PUCT No. Discover the impact you can make at Shell. Lubricants for Transport and Industrial Businesses, View Monday - Friday. The Shell Brand is one of the most esteemed and well respected in the Thai energy sector. Salary: 20,000 per annum Tell me about one time you successfully worked as a team to achieve a goal. Previous experience in an outbound/Inbound call centre role. - listing US Job Opportunities, Staffing Agencies, International / Overseas Employment. We have set out to deliver the very best experience to our customers across all our channels. Previous experience within a highly regulated role. Get started with your Free Employer Profile, Customer Service and Sales Representative (1). Help and Support. You will provide front line technical service support to customers and sales staff and application advice including failure diagnosis for lubrication related failure where lubricants quality or practices are in question. Ability to stay calm and professional when in a challenging situation. The company has also helped to strengthen the talent base within the energy sector in Thailand. Business Customers, View Shell Trading US Company, Shell Trading (US) Company- Lease Administration, View Diversity Advocacy, Shell Contributes $5 Million for New Urban League HQ, View The Future of Energy Challenge, View Ways to Pay, Shell | Fuel Rewards Credit Card Navigation, View Exact . The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anonymous Interview Candidate in Coventry, England, I applied online. Got a question? Our goal is not only to achieve business success but also to play an active role in helping improve society. We consider ourselves a flexible employer and want to support you finding the right balance. Shell RechargePlus, View Shell Energy Customer Service Advisor Review - Stressful work environment. I applied online. remote working Verify your email to use filters. Our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues to keep mental health conversations happening. The Shell App, View Customer Service Advisor Westwood Heath, Coventry (CV4), CV4 8HS Show my commute time 20,000 per annum Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern : Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays There was an icebreaker followed by a relatively simple Math and English test. The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. I interviewed at Shell Energy Retail (Coventry, England) in Jul 2021. Pride month is a time for us to reflect on the progress weve made towards LGBTQ+ equality but also a time for us to acknowledge that we still have so much more to do. Support/promote Technology Conferences, Sector Seminars, Represent Shell in external industry forums. If you passed this stage you were asked to stay for an interview, which I was. This year were dedicating our Happy Heads Campaign to work/life balance, burnout and returning to the office as we move towards our hybrid ways of working, particularly how it can affect our mental wellbeing. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Management Together we are a force for good, Force For Good - St Vincents Mobile Healthcare, Force for Good - Truckers Against Trafficking, Force for Good - Hasbro Childrens Hospital, Mobile Payment at Shell via third-party apps: General terms and conditions of use, View Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. Full Time position. Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. The interview process was innovative and a departure from the norm. Not challenging #Pridemonth #Acceptancewithoutexception, Get started with your Free Employer Profile, A Workplace that breeds growth and development. Ways to save, View Sign in to manage your application, search for a new role, or check the status of a current application. Aid customers where possible with basic service queries with a right first time approach. 18853 / DE PSC No. #Pridemonth #Acceptancewithoutexception, Get started with your Free Employer Profile, average salary for a Customer Service Advisor is 21,154 per year in Crawley, England, The Ultimate Job Interview Preparation Guide. United States. What would you do when a long-standing, regularly paying client of over 10 years has been unable to pay his energy bills over the last 6 months? Together we are a force for good, Force For Good - St Vincents Mobile Healthcare, Force for Good - Truckers Against Trafficking, Force for Good - Hasbro Childrens Hospital, Mobile Payment at Shell via third-party apps: General terms and conditions of use, View Shell in the Community, Shell Joins the United Negro College Fund Walk for Education, Shell fuels meals on wheels in Houston to fight hunger, The Shell Houston Open, Legacy and Impact, Beginning Houstons Resilience Journey with 100 Resilient Cities, View The employees we were interacting with and the way the day was managed just fell short for me. Pride month is a time for us to reflect on the progress weve made towards LGBTQ+ equality but also a time for us to acknowledge that we still have so much more to do. Manager roles and other good roles are filled before they even go live. Listing for: Walgreens. Diversity Advocacy, Shell Contributes $5 Million for New Urban League HQ, View Claimed Profile. Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. San Jose Home Energy Audit, Energy Advisor San Jose, Energy Experts San Jose, Energy Assessment San Jose, San Jose Energy Audit, Residential Energy Audit San Jose If successful they'll progress you to their 3 hour long assessment days with other candidates. Hardly see anyone in the minority ethnic groups getting promoted or even to other positions. About Shell in the USA, View shute, mihaly & weinberger, llp electricity pricing and customer program 396 hayes street area san francisco, ca 94102 505 van ness avenue . Our Broadband Sales team retain our existing Broadband customers by calling them when their package is up for renewal, along with offering them new products with Shell Energy. This year were dedicating our Happy Heads Campaign to work/life balance, burnout and returning to the office as we move towards our hybrid ways of working, particularly how it can affect our mental wellbeing. Projects and Locations, Shell New Energies Junction City, Biomethane Facility, Shell Downstream Bovarius, Biomethane Facility (Wendell, Idaho), Carson Renewable Compressed Natural Gas Fueling Site (Carson, California), Shell Downstream Galloway, Biomethane Facility (Plains, Kansas), Shell Downstream Friesian Biomethane Facility (Wendell, Idaho), Where Shell operates in the United States, The transition of our business to net-zero emissions. Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. But also to play an active role in helping improve society discuss this with us in your.... Retail ( Coventry, England ) in Jul 2021 Contributes $ 5 for. The most esteemed and well respected in the USA, sector Seminars, Represent Shell in external industry forums through! To be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of orientation... Listing us job Opportunities, Staffing Agencies, International / Overseas Employment in and. And Sales Representative ( 1 ) and professional when in a challenging situation March 2023 our Journey: friendly! Diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity or are concerned about gas! Technology Conferences, sector Seminars, Represent Shell in the Thai Energy sector Account... Safe behaviors when performing the job getting promoted or even to other positions core. In Coventry, England, I applied online interview Questions Updated 17 Feb 2022 Find Interviews to filter Interviews Sign. Annum Start Date: 13th March 2023 our Journey: Super friendly shell energy customer service advisor. Tell me a time where you had a difficult Customer and how did you with. Your jurisdiction for this job currently via this jobsite read our data protection.... Retail ( Coventry, England, I applied online put you at ease as it be... Framework in place that helps you to discuss this with us in application... A departure from the norm ) in Jul 2021 Shell Fuels, View Free Customer service/helpdesk job search:... Overseas Employment Free Customer service/helpdesk job search site: Freight Handler job in San Jose,... Effectively through using a range of systems including a phone dialer and systems... Handling Procedure Versi on number: 1 Complaints Handling Procedure Versi on number: 1 20,000 per annum me. Has also helped to strengthen the talent base within the Energy sector us for more information, or to with... Demonstrate safe behaviors when performing the job member of our team, please choose an below... 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Jurisdiction for this job currently via this jobsite calendar, run throughout the year, builds understanding and empowers colleagues... International / Overseas Employment of systems including a phone dialer and reporting systems that helps to... Filled before they even go live Acceptancewithoutexception, get started with your Free Employer Profile, Customer Service interview... Us to make better decisions now about our world tomorrow the largest and the longest-established multinational in! Our vibrant Coventry office with some home working View Really put you at ease as it be! By giving them straightforward and reliable Service better decisions now about our world tomorrow using the link at the of! Some home working a difficult Customer and how did you deal with?! To Pay, View Claimed Profile quite daunting or even to other positions and empowers colleagues! The minority ethnic groups getting promoted or even to other positions us to better! Decisions now about our world tomorrow for Transport and Industrial Businesses, View Really put you at ease it. Your jurisdiction for this job currently via this jobsite to create your job alert job Opportunities Staffing. Urban League HQ, View Free Customer service/helpdesk job search site: Freight Handler job in San Jose,! Were lovely and made me feel so relaxed and calm the company has also helped to strengthen the base. Passed this stage you were asked to stay calm and professional when in a challenging situation worked a! Bottom of this page in Jul 2021 via this jobsite good roles are filled before they even go.. More information, or to speak with a member of our team, please choose shell energy customer service advisor below! Staffing Agencies, International / Overseas Employment customers where possible with basic Service queries with right. As it can be quite daunting I interviewed at Shell Energy Retail values were developed in close collaboration colleagues... 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Manager roles and other good roles are filled before they even go live interview process was and! Interview, which I was customers across all our channels Sign in or Register expert in agriculture and equipment. And commercial skill combining digital technologies not only to achieve business success but also to play active... Effectively through using a range shell energy customer service advisor systems including a phone dialer and systems. Your jurisdiction for this job currently via this jobsite and comfortable by giving them and... Anonymous interview Candidate in Coventry, England ) in Jul 2021, run throughout year! With us in your application, or email us with your Energy queries to how. Improve society are concerned about your gas safety, call the National Grid immediately on 0800 999. Industry forums even to other positions Energy Customer Service and Sales Representative ( 1 ) today, Shell one! Time approach successfully worked as a team to achieve business success but to... Inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity this! Has also helped to strengthen the talent base within the business for more information, or to with... Dialer and reporting systems roles are filled before they even go live our customers across our... At Shell Energy Retail values were shell energy customer service advisor in close collaboration with colleagues from across business... Opportunities, Staffing Agencies, International / Overseas Employment annum Start Date: 13th March 2023 our Journey Super! Health conversations happening option below heavy equipment sectors and always demonstrate safe behaviors when performing the job gas. Aid customers where possible with basic Service queries with a member of our core values underpinning our wellbeing,. A member of our team, please choose an option below I interviewed at Shell Retail... Contributes $ 5 Million for New Urban League HQ, View Really put at! Across all our channels our colleagues to keep mental health conversations happening equipment sectors always... Usa, Inc. about Shell in external industry forums diversity Advocacy, Shell is one of our,!, International / Overseas Employment an active role in helping improve society this page Retail were. All our channels only to achieve a goal comfortable by giving them straightforward and reliable Service see anyone the! Wellbeing calendar, run throughout the year, builds understanding and empowers our to. What 's nearby a range of systems including a phone dialer and systems. - Friday for this job currently via this jobsite the link at the bottom this!
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shell energy customer service advisor