Singh Cassidy will be based in StubHubs San Francisco headquarters. Employees in Salt Lake City have rated StubHub with 3.3 out of 5 stars in 61 anonymous Glassdoor reviews. The below posting was originally published on May 24, Winning Together: 1,100 Sellers Attend eBay OPEN in Las Vegas, eBays Mobile App Wraps in One Time Password, Touch ID and Android Wear Support. To provide a deeper support system beyond grants, we lend our Sukhinder is a strong, dynamic leader who has founded and grown online marketplaces throughout her career, said eBay CEO Devin Wenig. Field Operations and Last Minute Services. StubHub is the largest ticket marketplace in the world and enables fans to buy and sell tickets to tens of thousands of events, whenever they want. Web199 Fremont Street San Francisco, CA 94105 https://www.stubhub.com/ Phone Contacts Main: (415) 222-8400 Customer Service: (866) 788-2482 Customer support is available Jeff Zwelling TBD. 2697 Lakeville Rd. By my one-year anniversary, my team and I were preparing for the months-long process of selling StubHub. Picking up your tickets at one of our Last Minute Service Centres? Search open jobs at StubHub in Salt Lake City and find out about the interview experience in Salt Lake City or explore more of the top rated companies in Salt customersupportuk@stubhub.co.uk. As the largest ticket marketplace in the U.S., we enable fans to buy and sell tens of thousands of tickets, whenever they want, through our desktop and mobile experiences, including our StubHub and StubHub Music apps for iPhone, iPad, Apple Watch and Android. While StubHub does not offer live chat, they do have a phone number. The best phone number for StubHub is their 866-788-2482 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. How do I get a hold of StubHub? Alternatively, NYC Flagship Office - Stubhub. Our business partners include more than 60 teams in MLB, NBA, NHL, MLS and NCAA, plus ESPN, NBC Digital, AEG and Spectra Ticketing & Fan Engagement. I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. Thanks for your message we aim to get back to you within 24 hours. Copyright 2021 by Sukhinder Singh Cassidy. Depending on who acquired us, I might have the opportunity to lead the company post-sale, or I might not. Singh Cassidy succeeds Scott Cutler at StubHub, who recently became SVP and head of eBays Americas business unit. You can find more information about risks, uncertainties and other factors that could affect our operating results in our most recent Annual Report on Form10-K and subsequent quarterly reports on Form10-Q, copies of which may be obtained by visiting eBays Investor Relations website at https://investors.ebayinc.com or the SEC's website at www.sec.gov. StubHub closes offices in San Francisco and Shanghai StubHub Change is still afoot. WebStubHub phone numbers 1866 788 2482 4 7 USA & Canada 1800 770 534 0 0 Australia More phone numbers StubHub website www.stubhub.com What is StubHubs email The Company offers tickets for live sports, music, and theatre events. As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). And after my years-long risk at Joyus, I was ready to jump into leading a successful and well-established consumer service and help it to grow even more. The Stubbers (our name for StubHub employees) I met shared my values, and all shared a passion for live music and sports. Terms of the deal are not being disclosed. The more I learned about StubHub, the more excited I became. StubHub, a ticket reseller born in San Francisco, will close its SoMa office and lay off more than a hundred workers. Does StubHub have live chat? 199 Fremont Street, Floor 4. Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. UPDATE: eBay has completed the acquisition of Ticketbis, an international ticket marketplace with a current presence in 48 countries. WebSend us a message. While all of this was going on, we were also forced to quickly restructure every part of our internal cost base. Actual results could differ materially from those predicted or implied in this press release for a variety of reasons. All Rights Reserved. Prior to accepting my role, I had come to believe that the ticketing industry would need to consolidate through mergers and acquisitions, and that StubHub could play a key role in this evolution. Together, the StubHub and Ticketbis marketplaces represent tremendous value and opportunity for fans around the world to experience the events they love, whenever and wherever they are. Enjoying This Built In Excerpt? Choose Possibility: Take Risks and Thrive (Even When You Fail). StubHub, Inc. Attn: Litigation Department, Re: StubHub Notice of Dispute. In 2017, eBay enabled $88 billion of gross merchandise volume. Our business partners include more than 130 properties in MLB, NBA, NHL, MLS and NCAA, plus AEG, AXS and Spectra Ticketing & Fan Engagement. WebStubHub corporate office is located in 199 Fremont St Fl 4, San Francisco, California, 94105, United States and has 885 employees. StubHub Phone NumberCall StubHub customer service faster with GetHuman. Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!StubHub's Best Toll-Free/800 Customer Phone Number. Contacting StubHub - by phone or otherwise. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking For more information about the company and its global portfolio of online brands, visit www.ebayinc.com. Somehow, Id have to navigate us through it. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. StubHub is an eBay company (NASDAQ: EBAY). This deal reaffirms our commitment to investing in StubHub and helping fuel its momentum. Although I couldnt have predicted the pandemic and its implications for StubHub, and the decisions at the end were excruciating to make, I look back on my time as StubHubs president as a success in terms of my ability to deliver outcomes and have impact. In March, the entertainment industry crashed. WebStubhub, Inc. operates as an entertainment ticket agency. Come join us to plan your next live event experience! The months that followed were all outwe had to pitch the company to private equity firms and other ticketing companies seeking to acquire us, all while trying to keep employee morale high amid the uncertainty, and executing our operational game plan. To compare, worldwide StubHub employees have given a rating of 3.4 out of 5. This could mean nothing, although it may be a sign that Facebook will be faster than Twitter for social media. This Supreme Court Case Could Redefine Crime, YellowstoneBackers Wanted to Cash OutThen the Streaming Bubble Burst, How Countries Leading on Early Years of Child Care Get It Right, Female Execs Are Exhausted, Frustrated and Heading for the Exits, No Major Offer Expected on Childcare in UK Budget, Biden Gives Medal of Honor to Trailblazing Special Forces Member, Climate Change Is Launching a MutantSeed Space Race, UK Braces for Rare Weather Event That Risks Late-Winter Freeze, What Do You Want to See in a Covid Memorial? She is the right leader to lay the foundation for long-term growth and continue StubHubs international expansion while delivering outstanding fan experiences.. 1 if you bought tickets and you have a problem with them. The Utah-based firm announced on LinkedIn it Founder oftheBoardlist, former president ofStubHub, and author ofChoose Possibility: Take Risks and Thrive (Even When You Fail). Within nine months of my arrival at StubHub, thats exactly what happened. This article was co-authored by wikiHow staff writer, Eric McClure. These features are designed to create a better end-to-end customer experience for live event-goers and strengthen StubHubs commitment to connecting fans with inspiring event experiences across the globe. Although we did our best to offer reasonable severance packages and other resources, there is no denying the dislocation and pain people experienced. As president, I would be asked to help StubHub grow in new areas even as it improved its customer experience and delivered steady profits for eBay. Stubhub, Inc. operates as an entertainment ticket agency. We connect fans with their favorite teams, shows and artists and introduce them to the ones theyll love next. Joo Almeida D'Ea Head of Integration Office. In this regard I was right; but major unforeseen risks would also unfold on my journey. Email Address. stubhub inc. wikiHow is where trusted research and expert knowledge come together. Overnight, every sports league in the nation postponed its season, and promoters and venues canceled thousands of planned music events. He was thrilled to be buying his old company back fourteen years after hed left it. Buy Sukhinders Book!Choose Possibility: Take Risks and Thrive (Even When You Fail). The implications for my own role at StubHub were uncertain. Buy Sukhinders Book! The business owners that power this multibillion dollar industry are changing, and a new era of the business of sports is underway. Viagogos CEO would want to run the combined company, leaving me out of the top job and unable to realize the bigger ambitions Id had for the company. hours. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. 3 if you sold tickets already and have an issue. Level up your tech skills and stay ahead of the curve, A comprehensive look at the most efficient ways to resolve an issue with StubHub. StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. Surviving wasnt easy. We would be the company acquired, not the ones doing the acquiring. We also delayed all nonessential initiatives, in essence creating an entirely new operating model for the company, designed to last as long as necessary. StubHub is the largest ticket marketplace in the world and enables fans to WebNYC Flagship Office - Stubhub. Founder oftheBoardlist, Former President ofStubHub at. Read on to get the help you need to contact StubHub. This was not just bigit was unprecedented. It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. Pro tip: Each number appears to go to a different department. 4 if you have questions about listing tickets. The transaction, subject to customary closing conditions, is expected to close in mid-2016. It's often the quickest way to sort something out. Built In is the online community for startups and tech companies. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. Excerpted from Choose Possibility: Take Risks and Thrive (Even When You Fail) by Sukhinder Singh Cassidy. For UK media enquiries, please get in touch with the, Alternatively, you can send us an email at, Customer service all the way to your seat, 2000-2023 StubHub. During my first months on the job, my team and I worked hard, restructuring parts of the business to improve its efficiency, as well as beginning to invest in new products and services. Lots of answers to questions are in our FAQ. The corporate office phone number is 415-222-8400. Published and reprinted by permission of Houghton Mifflin Harcourt. Suite 1 Avon, NY 14414. info@quicklees.com Contacting StubHub While StubHub does not offer live chat, they do have a phone eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. Instead of a smooth and happy departure, I now had to scramble to keep the company going for an indeterminate period of time until the live entertainment sector managed to recover. In 2015, eBay enabled $82 billion of gross merchandise volume. StubHub offers the ability to learn and grow as an engineer at an incredible pace due to small and interconnected teams with engineering management that provides expert guidance and support. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. A former educator and poet, his work has appeared in Carcinogenic Poetry, Shot Glass Journal, Prairie Margins, and The Rusty Nail. Learn more StubHub offers a convenient way to buy and sell tickets, but if you have an issue, figuring out the best way to get a hold of them can be a serious pain. If the only thing you know about sports is who wins and who loses, you are missing the highest stakes action of all. Being OK With Spectacular Failure. Open our virtual assistant, click on "Contact In January of 2019, activists took a stake in eBay, joined the board, and petitioned it to sell StubHub in order to create more shareholder value. If you buy through links on our site, we may earn a commission. How do I get my tickets back if they didn't sell? Since I had no interest in serving as StubHubs number two leader after the merger, he and I agreed amicably that I would depart shortly after the transaction closed. As disappointed as I was that we couldnt make Joyus a large success, I felt optimistic about my prospects, thanks to my overall track record as an effective and resilient executive, entrepreneur, investor and board member. I ordered tickets but can't view them online even with the access code. Our RSS feed includes all eBay news articles published on this website. For More information on partnership opportunities with StubHub, contact partnerships@stubhub.com. My Secret to the Success of Amazon? During March and April of 2020, our leadership team and I rapidly restructured multiple parts of StubHub and its operations. To subscribe, click on the button below and copy the URL into an RSS reader. I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. Ticketbis, founded in 2009, is based in Bilbao and Madrid, Spain and became a market leader in Spain in its first year. Ticketbis makes it easy for users to attend events all over the world. By signing up you are agreeing to receive emails according to our privacy policy. WebStubHub has 21 current employee profiles, including Founder Eric Baker. Arnaud Collin Global Head of Marketing. Join the list. WebIndustry: Ticket sales office for sporting events, contract Printer Friendly View Address: 173 W Election Rd Draper, UT, 84020-9492 United States See other locations Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and being the first ticketing company with stadium naming rights in 2013. WebWe send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration. I expected the job to be challenging and anticipated risks to my professional success related to my leadership execution, competition and changing priorities from our corporate parent. He was the winner of the Paul Carroll award for outstanding achievement in creative writing in 2014, and he was a featured reader at the Poetry Foundations Open Door Reading Series in 2015. Check out, All tip submissions are carefully reviewed before being published. StubHub doesnt offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press.. These statements are based on eBays current expectations, forecasts and assumptions and involve risks and uncertainties. WebStubHub is an American ticket exchange and resale company. Founded in 1995 in San Jose, Calif., eBay is one of the world's largest and most vibrant marketplaces for discovering great value and unique selection. WebWelcome to StubHub Support Support Home / About us Browse by Category Buying Selling Account and Settings Event and Venue About StubHub About us Portal Banner Where to For more information on StubHub, visit StubHub.com or follow @StubHub on Twitter, Facebook and Instagram or YouTube.com/StubHub. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. Will His AI Plans Be Any Different? We'll do our best to get back to you in the next 24 StubHub's US Field Operations team is made up of 80 employees located throughout the country with home offices in New York, Chicago and Los Angeles. After leaving Joyus, I took several months off to evaluate different opportunities to lead a larger company, hopefully in e-commerce. On March 13, precisely one month after our companys sale, Covid-19 dealt the U.S. entertainment industry a body blow. Throughout North America, the United Kingdom and Germany, StubHub provides the total end-to-end event going experience. Find contact information here. It was now time for me to leave and begin my own next chapter, secure in the knowledge that I had completed the critical work of helping the company survive the immediate Covid crisis and stabilize for the longer term. WebStubHub's corporate address is: 199 Fremont Street, Floor 4 San Francisco, CA 94105 StubHub's corporate address is: 360 Third Street, Suite 400 San Francisco, CA 94107 Welcome to StubHub Support Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. 1412 Broadway, New York, 10018, USA. Stubhub serves customers worldwide. WebHow To Contact StubHub Corporate Office Headquarters. The Company offers tickets for live sports, music, and theatre events. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. To subscribe, click on the button below and copy the URL into an RSS reader. The store also includes other customer experience enhancements such as a photo booth and ticket kiosks where fans can find upcoming events around New York City and anywhere else around the world. Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. To subscribe, click on the button below and copy the URL into an RSS reader. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. StubHub will refund your money if your event is canceled or they made a mistake, but they wont refund your money otherwise, unfortunately. Singh Cassidy has also held senior leadership positions at Google, including President of Googles Asia Pacific and Latin America business for more than five years and started her career at Amazon and Merrill Lynch. This article has been viewed 52,013 times. You can find a list of commonly asked questions for StubHub users online on, Looking for a deal for a future concert? Alternatively, you can send us an email at AtStubHub, our mission is simple: help fans find fun. This press release contains forward-looking statements relating to, among other things, the future performance of eBay Inc. and its consolidated subsidiaries. Understandably, the situation remained difficult and challenging, with many still frustrated as we managed the tangled mess between sellers, buyers, leagues, venues, and more. By June, we had completed the majority of our restructuring, including the downsizing of most of our senior leadership team. WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S She also founded Joyus, the first video commerce marketplace online, was CEO of Polyvore, the leading fashion and lifestyle platform and was previously the Founder & SVP of business development at leading fintech platform Yodlee. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ His digital chapbook, The Internet, was also published in TL;DR Magazine. Among our most difficult decisions was the need to let go roughly two-thirds of our U.S. business employees given our steep decline in business volume. Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world. Instead of StubHub acquiring another player in live entertainment, as I had lobbied for, the board concluded that it was time for eBay to sell its non-core assets, including our business, to another player. WebStubHub believes everyone deserves access to the joy of live experiences, no matter what their circumstances. Fax Number: 1 Call 1-866-788-2482. 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